Warranty and Quality Assurance
PLOYS QUALITY & WARRANTY
Ploys Warranty: we are here to help resolve any concerns
You have the right to request a repair or replacement of any product purchased, if it is received in a faulty condition.
To make a claim, please contact us with photos and details of the fault/s. We may require you to return the item to us for assessment. Once we have received sufficient evidence of the fault (via photos or physical return of the item), we will assess whether the item can be repaired. If the item cannot be repaired, a replacement product will be made. If a replacement product cannot be made, due to inability to original source materials, you will be given the choice of an alternative product or a refund, not including original postage costs.
Replacements and/or refunds will not be given if you; change your mind; order the wrong product; damage the product by misuse or by not following care instructions; claim damage that is consistent with normal wear and tear; find that the item does not suit after receiving a custom placed order.
PVC material:: Discarded pooltoys and similar PVC products are made from DEHP also known as diethylhexyl phthalate. DEHP is a commonly used plasticiser that is used to make plastics such as polyvinyl chloride (PVC) soft and flexible. The use of DEHP in many applications, other than for use of children under the age of 36 months, (due to sucking or biting the product) are considered appropriate and safe (ref: ACCC product safety guidelines). Our products are therefore not suited, designed or marketed to be used for children under the age of 36 months.
Care instructions: our upcycled pvc products may have natural wrinkles or folds in the material which most resolve over time. Ploys totebags are best stored hanging with soft filling inside, to maintain the shape of the bag when not in use. 💚♻️ All products can be wiped down with or hand washed in luke-warm soapy water as needed. Our products are not safe to be left with small children, see also above.